Dear Valued Customer,
We hope this message finds you well. Thank you for your continued trust in our hosting services.
As part of our ongoing efforts to improve service quality, reduce operational costs, and ensure business sustainability, we are making some important changes to our billing policy and automation systems.
???? Key Policy Updates Effective 01-July-2025:
1. Timely Payment Is Now Required
Due to rising global operational costs, we will no longer be able to extend billing periods automatically. All invoices must be paid on or before the due date to avoid service suspension.
2. Late Fees Will Be Applied & Not Waived
If payment is not received by the due date:
- A late fee will be added automatically.
- Support cannot waive or remove this fee, and it must be paid in full for the service to be unsuspended automatically.
3. Service Suspension
If a service is suspended due to non-payment:
- It will only be unsuspended after all dues, including late fees, are cleared.
- Support staff do not have permission to override this policy due to automation and access restrictions.
4. Requesting Billing Extensions
If you anticipate difficulty in paying on time:
- You must open a ticket to the Billing Department at least 3 days before your due date.
- For example, if your due date is the 1st of the month, please contact us by the 28th of the previous month.
Without a prior agreement or valid reason submitted on time, we will not be able to prevent suspension.
We are also upgrading our infrastructure by introducing more automation and AI-driven processes to:
- Improve efficiency
- Reduce human intervention
- Offer faster and more reliable services
This means certain actions (like reversing suspensions or removing late fees) are fully automated and cannot be manually overridden by support staff.
Only customers with special agreements or documented critical needs (submitted in advance) may be eligible for exceptions at the discretion of the Billing Department.
We appreciate your understanding and cooperation as we move toward a more streamlined and sustainable service model. If you have any questions or concerns, please don't hesitate to contact us.
Warm regards,
Management
Dream Line IT Solution
